Return and Refund Policy
At FORGEME customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused, unworn, and in original condition.
- The item must include original packaging and tags.
- Proof of purchase or order confirmation is required.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personalized or custom-made products
- Items damaged due to misuse
Refunds
Once your return is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be processed to your original payment method.
- Processing times may vary depending on your payment provider.
Exchanges
We only replace items if they are defective, damaged, or the wrong item was sent.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.
Contact Us
For return or refund assistance, please contact our support team through the contact page on FORGEMEN.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tijnniemeijer8@gmail.com.